Returns

Don’t love your purchase?
We’re so sorry to hear that!
Please see return instructions below for online & in-store returns.

Returns Policy

At Oli + Jac we want to make your online shopping experience as pleasant as possible, we also want to make sure that you are satisfied with your purchase. So if for any reason an item is not what you expected, the wrong colour or size or you have simply changed your mind, it can be returned for a refund, exchange, or credit note (valid for 28 days).

Please note that an item will only be accepted for exchange or credit note under the following conditions:

  • The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
  • A copy of a valid receipt is included with the return
  • The item is returned within 28 days of the original receipt
  • We do not provide refunds on sale items, but will exchange within 7 days. 
  • Please note that all conditions must be strictly adhered to in regards to returns and exchanges otherwise they will not be accepted under any conditions if you fail to meet these requirements.

Any returns sent without a RA# marked on the outside of the package will be refused and marked return to sender.

  • Gift Wrapping - Gift Wrapping is non-refundable.
  • Gift Cards – Gift Cards may not be returned and are valid for 3 years from the date of issue
  • Beauty, Food & Beverage Products – due to hygiene and healthy and safety reasons, we do not accept change of mind return requests on beauty, food or beverage items. 

Instructions on how to make a return for exchange or refund

  1. Ensure you meet all conditions outlined above
  2. Contact Oli + Jac at hello@oliandjac.com to get a return authority number (RA#)
  3. Choose the item/s you would like to exchange for and they will be held until we receive your return.
  4. Return the item/s to be exchanged, mark the RA# on the outside of the package and include a self addressed pre-paid satchel for your new items to be returned in (ensuring it is the correct size for the items you are exchanging for)

Return address is:
Oli + Jac 
Shop B / 35 Princes Hwy
Fairy Meadow NSW 2519

Please note: We do not accept exchanges on orders shipped outside Australia. All orders shipped outside Australia are final.

Faulty Items and Damages

All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at hello@oliandjac.com and we will organise a replacement for you.

Please note: Faulty and damaged items are subject to the same conditions as returns and exchanges and we may request a photo be supplied. If you receive a package which is visibly damaged or opened, insist that this is noted upon delivery.

Misplaced Orders

All orders sent by Oli + Jac have a unique tracking number, if for some reason your parcel does not arrive within a reasonable time please contact us and we will track it for you.

Has my order been shipped yet?

Please contact our customer service team via hello@oliandjac.com and we will happily supply a tracking number.

Incorrect delivery address/undeliverable parcel

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage charge will apply to send it again.
x